Frequently Asked Questions
Are kids free?
Child under 3 is free.
Social distancing and safety guidelines.
Masks are recommended indoors.
For your convenience and safety, there will be dozens of hand-sanitizer stations placed throughout the zoo courtesy of H-E-B.
Zoo Crew will be regularly cleaning and disinfecting knobs, rails, and other surfaces commonly touched throughout the zoo.
Bathroom facilities are open and will be cleaned regularly.
To make your next zoo visit the best experience possible, please plan your visit ahead of time.
Masks are required for Behind-the-Scene experiences.
Is there a dress code?
In keeping with our family-friendly atmosphere, and for health and safety reasons, San Antonio Zoo strictly enforces a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear.
Clothing or tattoos with offensive language or graphics are not permitted at any time.
Examples of clothing not permitted are those displaying:
Support for drugs and drug use
Promotion of discrimination against any group
Admission may be denied if clothing or tattoos are deemed to be inappropriate by management and the Guest refuses all reasonable options. Shirts cannot be turned inside out as a solution.
Are Starbucks products allowed in the zoo?
Starbucks products are allowed in San Antonio Zoo.
What is the zoo's photo policy?
During your visit to the zoo, you may have been filmed or photographed. Your admission to the zoo serves as permission for use of these images. The commercial use of photographs, video, and film you may have taken during your visit is strictly prohibited without the express written consent of San Antonio Zoo.
Does the Zoo rent strollers and wheelchairs?
You are welcome to bring your own strollers. In order to make your visit to San Antonio Zoo as enjoyable as possible, we also offer the following rentals:
Single Stroller $15.00
Double Stroller $18.00
Electric Wheelchair $40.00
Electric Wheelchair with canopy $50.00
*A valid drivers license is required for all rentals. Tax not included.
Does the Zoo close due to inclement weather?
San Antonio Zoo is open rain or shine unless the severity of the weather poses a threat to the safety of our guests and staff. If we do close due to inclement weather we will post the news on our website and San Antonio Zoo?s social media accounts. We do not offer refunds due to inclement weather, however, we can reschedule your tickets. Please email us at email@example.com with RESCHEDULE TICKETS in the subject line. Please make sure to provide your order number.
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