Note: The text here is excerpted from the Rush49 User Agreement, in which you will find definitions of various terms listed below (i.e. "vouchers", "RushPass", "purchase value", "redemption", "account", etc.).
This Rush49 Refund Policy is effective for all deals and RushPasses (including events and activities**) purchased on 11/01/2011 and thereafter.
If any charge for any ticket is charged back by the customer there will be a $35 charge back fee along with a 50% collection fee if assigned for collection.
Rush49 reserves the right to uphold its expressed all-sales-are-final/no-refunds policy with the following conditional exceptions:
Purchase of cancellation insurance entitles purchaser to a full refund on unused tickets for the amount charged at the time of transaction based on the following conditions: 1) Refund must be requested within 180 days of the purchase; 2) Person requesting refund must be the person who made the purchase; 3) In the case of events (concerts, festivals, shows, etc.) where the voucher is valid for a specific date or range of dates, the refund request must come at least 24 hours before the event begins (for multi-day events, this means 24 hours before the first day of the event).
If the experience you have purchased is not available, due to cancellation or closures related to COVID restrictions, you are eligible for a full refund or exchange up to one year from your purchase date.
If we receive word that a participating merchant/event organizer cancels the experience/reservation/activity you paid for, Rush49 will gladly issue you a refund.
Likewise, if we are notified that a participating merchant/event organizer has to reschedule the experience/reservation/activity you paid for, you will have the option to either attend the rescheduled date or Rush49 will gladly issue you a refund.
Coronavirus Disease 2019 (COVID-19)
As the coronavirus situation evolves, the safety of our customers is paramount. We're working hard to do everything we can to be prepared and address your concerns.
Due to increasing event postponements and cancellations amid COVID-19, please allow 7-10 business days to process order related inquiries. For customers opting to take a website credit over a refund for a cancelled event due to COVID-19, we will credit the amount paid plus an additional 20% to your Rush49 account. This credit does not expire and can be used toward most deal on our site. Please send us an email at firstname.lastname@example.org to begin processing of your request.
Unless stated otherwise in the deal, if, for whatever reason, within 24 hours, you purchased Vouchers/RushPasses for an activity or event that has not yet transpired and that you would like to request a refund for, please send us an email at email@example.com with your request and we will issue you a refund (less any service or processing fees where applicable) if your total purchase amount for that transaction is less than $500.00. [*please note that under no circumstances will Rush49 issue refunds for events that have successfully concluded, irrespective of time or date of purchase.]
If you are unable to redeem a voucher prior to its expiration date due to a refusal of the Merchant to honor it when you have followed the terms of the deal, a lack of the product or service offered, or their inability, for any reason, to deliver the Product or Service you purchased, you have the option to request a refund in the full amount of the Purchase Value. If requested within sixty (60) days from the time of purchase, the refund will be credited to the payment method used at the time of purchase. If requested after sixty (60) days, the purchase amount will be credited as Rush49 Account Credit applied to your Rush49 Account and may be used towards the purchase of any of the deals on our site.
On *select* deals and events, Rush49 charges a non-refundable service and convenience fee to offset our considerable out-of-pocket costs associated with bringing these unique and special events & experiences to our marketplace. Sometimes these fees offset "pay-to-play" costs associated with paying the organizer or merchant to retail the deal on Rush49.com; sometimes they offset permitting or licensing fees related to the event or activity; sometimes they offset additional deal production costs. In many instances, those deals that do have built-in processing fees would never be able to make it to (Rush49's) market if those fees were not charged. In any case, although you purchase itself may warrant a refund, these convenience fees are non-refundable under any circumstances.
Refunds may take up to five to ten (10) business days to process. When requesting a refund, please email your request--along with your name, voucher number and reason for the refund--to ,firstname.lastname@example.org. Please remember to allow up to five (5) business days to process your request and up to seven (7) business days for the transaction to be reflected on your payment providers (credit card, debit card, PayPal, etc.) statements due to the inherent delay associated with online banking prototcols.
We always want you to enjoy your Rush49 experience; if you have trouble redeeming your voucher for any reason, please contact us at support@rush49 so we can work with the Merchant to resolve your issue.