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RUSH49 CUSTOMER BILL OF RIGHTS

Note:   The text here is excerpted from the Rush49 User Agreement, in which you will find definitions of various terms listed below (i.e. "vouchers", "RushPass", "purchase value", "redemption", "account", etc.).

This Rush49 Refund Policy is effective for all deals and RushPasses (including events and activities**) purchased on 11/01/2011 and thereafter.

Rush49 reserves the right to uphold its expressed all-sales-are-final/no-refunds policy with the following conditional exceptions:


Holiday Purchase Easy Return Policy [23 November 2018 - 05 January 2019]

Gift Vouchers:

All Gift Vouchers purchased between November 23 (11/23) and January 5th (1/5) are eligible for a full refund to purchaser within 45 days of purchase, given the voucher remains unredeemed, the event/activity has not lapsed, and the method of payment was valid and successful.


Non-Gift Purchases:

All Non-Gift Vouchers purchased between November 23 (11/23) and January 5th (1/5) are eligible for a full refund to purchaser within 30 days of purchase, given the voucher remains unredeemed, the event/activity has not lapsed, and the method of payment was valid and successful.

*All other circumstances are subject to the discretion of Rush49, and the appropriate resolution will be reached. Please note, this may result in full/partial refunds in the form of on-site credit, or a refund may not be permitted.


Merchant/Event Organizer Cancellation:

If we receive word that a participating merchant/event organizer cancels the experience/reservation/activity you paid for, Rush49 will gladly issue you a refund.


Merchant/Event Organizer Rescheduling:

Likewise, if we are notified that a participating merchant/event organizer has to reschedule the experience/reservation/activity you paid for, you will have the option to either attend the rescheduled date or Rush49 will gladly issue you a refund.


24-Hour Unintentional Purchase/Buyer's Remorse:

If, for whatever reason, within 24 hours, you purchased RushPasses for an activity or event that has not yet transpired and that you would like to request a refund for, please send us an email at support@rush49.com with your request and we will issue you a refund (less any service or processing fees where applicable) if your total purchase amount for that transaction is less than $500.00. [*please note that under no circumstances will Rush49 issue refunds for events that have successfully concluded, irrespective of time or date of purchase.]


Other Merchant Non-Compliance:

If you are unable to redeem a voucher prior to its expiration date due to a refusal of the Merchant to honor it when you have followed the terms of the deal, a lack of the product or service offered, or their inability, for any reason, to deliver the Product or Service you purchased, you have the option to request a refund in the full amount of the Purchase Value. If requested within sixty (60) days from the time of purchase, the refund will be credited to the payment method used at the time of purchase. If requested after sixty (60) days, the purchase amount will be credited as Rush49 Account Credit applied to your Rush49 Account and may be used towards the purchase of any of the deals on our site.


A Note on Service & Convenience Fees:

On *select* deals and events, Rush49 charges a non-refundable service and convenience fee to offset our considerable out-of-pocket costs associated with bringing these unique and special events & experiences to our marketplace. Sometimes these fees offset "pay-to-play" costs associated with paying the organizer or merchant to retail the deal on Rush49.com; sometimes they offset permitting or licensing fees related to the event or activity; sometimes they offset additional deal production costs. In many instances, those deals that do have built-in processing fees would never be able to make it to (Rush49's) market if those fees were not charged. In any case, although you purchase itself may warrant a refund, these convenience fees are non-refundable under any circumstances.


Refunds may take up to five to ten (10) business days to process. When requesting a refund, please email your request--along with your name, voucher number and reason for the refund--to ,refunds@rush49.com. Please remember to allow up to five (5) business days to process your request and up to seven (7) business days for the transaction to be reflected on your payment providers (credit card, debit card, PayPal, etc.) statements due to the inherent delay associated with online banking prototcols.

We always want you to enjoy your Rush49 experience; if you have trouble redeeming your voucher for any reason, please contact us at support@rush49 so we can work with the Merchant to resolve your issue.


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