Frequently Asked Questions
Is there a way to incorporate a 5 year old's birthday with a visit to the aquarium?
Yes, you can always purchase the vouchers from us for a discounted price. If you want to have a party, you can contact Austin Aquarium directly for more information.
Can I extend the expiration date?
Please contact us directly so we can better assist you,
Email support@rush49.com or call us 877-827-5017
Can I buy the Kinkajou Experience?
Those purchasing the Kinkajou encounter must also purchase aquarium admission, sold separately.
Is this available for immediate use?
Yes! Please present your Rush49 voucher on a mobile device or print out on the day of your visit.
So I can purchase my aquarium tickets here, print them out and they are valid to use any day?
Yes, Please print out your voucher for admission. Present it on the day of your visit as proof of purchase.
How much is it for a 2 year old?
Children under 3 are FREE
Refund
To request a refund please submit your request to support@rush49.com, or contact customer service at 877-827-5017.
I have a 3 yr old do I buy ticket for her? I like your deal but I have 6 biological kids:)) it will not let me buy more than 5. I also have a son in law. So I would need 9 tickets.
Children under 3 are FREE. Please contact us at support@rush49.com or call us at 877-827-5017 if you want to purchase more than 5 tickets.
Do u have wheel chairs or motorized scooters available to rent?
Austin Aquarium is Wheelchair Accessible Wheelchair, but there are not wheelchairs or motorized scooters available to rent.
Are teachers still dree
All educators are free. Please bring your ID Badge Identification.
Are masks required?
No. They are recommended but not required.
We just moved to Austin , Tx. I live at Round Rock Texas. Did not realize we lived so far away from the Aquarium. I bought a one year subscription amounting to: $143..58 . I was hoping I could get a refund for this, since my husband does not think we could come out there that often. Thanks
Hi, you have reached Rush49 and we do not offer a yearly membership fee. So it seems like you purchased it at Austin Aquarium. Please contact them directly. Thank you.
Can I buy a year membership?
We do not have a deal for a year membership. You may visit Austin Aquarium directly to inquire.
My son is in the Military. Is there a Military discount?
We do not have extra discount for Military as our deal is already discounted and we have the best deal out there.
How do I purchase the 2 tickets for 24? Do I put 1 for me and 1 gift to come out to 24 or is it 24 each?
The 2 admission is for $24.95. You can put 1 for you and the 1 voucher of 2 admission tickets are good for 2 people.
Are only teachers free or is anyone who works at a school free?
All educators are free. Please bring your ID Badge Identification.
Do you have scooters for rent for those who need them (disabled)
Austin Aquarium is Wheelchair Accessible Wheelchair, but there are no wheelchairs or motorized scooters available to rent.
Is the aquarium open tomorrow'? Jan. 17th
Yes. They are Open Daily; 10am-8pm.
I noticed I my auto correct messed up my email how do I get my ticket I have prof I paid?
Please send us an email to support@rush49.com so we can get this resolved.
Could i celebrate a 5 years old birthday if i let tou know 5 day before or i need more time to do the birthday party w the marmaid
For birthday parties, you may contact Austin Aquarium directly.
what is the Kinkajou encounter
In this one-of-a-kind interaction, you will learn several fun facts about kinkajous as you feed, pet, and capture selfies with Honey.
How do you cancel your membership? I did not know it automatically charges you for another year
You have reached Rush49 and we do not offer yearly membership. You should contact Austin Aquarium directly.
If we wanted to celebrate a birthday, do y'all have birthday party options?
Thank you for contacting Rush49! Regarding birthday party options, you will have to contact Austin Aquarium directly. We do offer discounted tickets for your admission to Austin Aquarium.
Do you need to show proof that your vaccinated ?
No. Austin Aquarium has taken enhanced health and safety measures – for you, our other Guests, and Team Members. You must follow all posted instructions while visiting our facility.
An inherent risk of exposure to COVID-19 and other pathogens or viruses exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to sever illness and death. According to the Centers for Disease Control Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
By visiting Austin Aquarium, you voluntarily assume all risks related to exposure to COVID-19.
Is there a senior discount?
Unfortunately we don't as our deal is already discounted and we have the best deal out there.
How do I make sure this is acceptable for entry on August 15, 2022.
This is how the deal works: Purchase this deal from Rush49 and receive a unique Voucher Code. You can access your voucher any time with your Rush49 account or receive via email. To redeem your voucher, present it on a mobile device or print out on the day of your visit for admission. Please contact us back if you encounter any issues.
Can I bring in my own water?
Yes! You can bring your own water bottles.
Will you be open on 12/26?
Yes, it will be open.
These are the hours for the year:
Sunday - Thursday | 10AM - 7PM
Friday - Saturday | 10AM - 8PM
New Year's Day | 11AM - 8PM
** We will close early at 5 pm on July 4 **
Is there an expiration date on the tickets?
Yes, 4 months from the moment of purchase.
Can we bring in our own food and drinks.
Outside food and beverages are permitted in the Austin Aquarium concessions area.
Are service animals allowed?
Pets are not permitted in the Aquarium, but service animals are always welcome
Have a Question? Ask it here and we'll try to find the answer.
Frequent Disinfecting of High-Touch Areas
